Returns & Exchanges

At Frome, we want you to love your home essentials; if you are not completely satisfied, we offer a 30-day return window for most unused items in their original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack the items in their original boxes, ensuring all hardware and assembly instructions are included to prevent damage during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and affix it clearly to the outside of your package before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing